This document sets out the terms and conditions governing the provision of immigration services (such as assistance with Italian citizenship by descent, etc.) offered directly by AcrossBoundaries.org.

All services are provided outside the www.acrossboundaries.org platform, and payments are processed via Stripe, Calendly, and Stripe

Connect payment links generated by AcrossBoundaries.

1.      Definitions

To allow a complete understanding and acceptance of these terms and conditions, the following terms, in the singular and in the plural, shall have the meaning indicated below:

●     Owner or AcrossBoundaries: AcrossBoundaries, owned by Carlotta Falagiani, with registered office at Via San Gregorio 25, 20124 Milan, VAT No. 14112020962.

●     AcrossBoundaries Services: Immigration services such as support with Italian citizenship by descent applications, residence registration, personal ID card and fiscal code requirements, enrolment in the public healthcare system, etc., provided by AcrossBoundaries.

●     User: any individual interested in the services offered by AcrossBoundaries.

●     Consumer User: the natural person who enters a contract for purposes not related to their trade, business, or profession.

●     Professional User: the adult natural person or legal entity who enters a contract for the purposes or needs of their trade, business, or profession.

●     Stripe, Calendly and Stripe Connect Payment Links: the dedicated and secure payment links generated through the Stripe Connect by AcrossBoundaries and addressed to the User, in order to enable the remote purchase of a Service provided by AcrossBoundaries.

●     Conditions: this contract, which governs the relationship between the AcrossBoundaries and the Users as well as the provision of Services by the AcrossBoundaries.

2.      AcrossBoundaries Services

To access the services offered by AcrossBoundaries, the Client initiates a first contact with a Front Office agent. This interaction can occur through a complimentary consultation call or via alternative communication channels, such as email or instant messaging platforms.

During this preliminary phase, the Front Office agent gathers essential information from the Client, including, but not limited to, personal needs, nationality, and ancestral details. Based on this, a detailed service proposal is drafted, outlining the scope of the immigration support provided (e.g., assistance with the application for Italian citizenship by descent).

The proposal, sent via email, includes a secure payment link via the Stripe platform. Once payment is confirmed, the Client is assigned a dedicated Back Office agent who is responsible for managing and completing all necessary stages to deliver the service efficiently and professionally.

The service provided to support the Italian citizenship by descent application process consists of 3 phases:

●     Step 1: Qualification Pack

●     Step 2: Application Pack

●     Step 3: Registration Pack

During Step 1, the assigned AcrossBoundaries BackOffice Agent will analyze the User's data and inform the User how they can request the desired service (e.g., Italian citizenship by descent) and what risks are associated with their case. The BackOffice Agent will also provide a list of the documents required for the application process.

If, after Step 1, the User decides to proceed with Step 2, AcrossBoundaries will assist with the application process for obtaining Italian Citizenship by Descent. Please note that if the application is lodged at the consulate or at an Italian comune, the User will need to apply in person.

It is important to note that Step 2 does not include:

·      support with the apostille or any related costs.

·      support with the collection of documents outside of Italy and the related costs.

Furthermore, government or consular fees—such as filing fees—and costs for obtaining documents are included in the service only if they are explicitly specified in the proposal sent to the User. Any costs not mentioned in the proposal remain the responsibility of the User.

For Step 2 of the Italian citizenship application by descent (and in the other cases), payment is divided into two installments: 50% upon activation of the package and the remaining 50% once the BackOffice Agent has completed the draft of the petition. Within five days of receiving the second payment, AcrossBoundaries will either file the case with the competent court or schedule the appointment for the administrative application.

If AcrossBoundaries is unable to locate the required Italian documents and this prevents the application from moving forward, the User will be refunded the full amount paid for the Application Pack, excluding the cost of any requested Italian documents. The refund does not cover additional expenses such as apostilles or client’s costs for the collection of documents outside Italy. Finally, the User is required to follow all instructions provided by AcrossBoundaries, including those relating to document submission and deadlines. If the User fails to do so, the refund guarantee will not apply.

If, after Step 2, the User decides to proceed with Step 3, AcrossBoundaries will provide support in obtaining the Italian passport, Italian ID Card and in completing the AIRE registration (if the client plans to live abroad) or the Civil Registration (if the client plans to reside in Italy). If the client lives in Italy, AcrossBoundaries will also assist with obtaining the Codice Fiscale. During Step 3, AcrossBoundaries will cover the costs associated with requesting official documents (identity card, passport, and Codice Fiscale). It is important to note that Step 3 does not include any services other than those explicitly mentioned in the service details.

3.      Relationship between the Owner, and Users

Users are expected to provide accurate and complete information during the initial consultation and throughout the service delivery process. Any misrepresentation or omission of crucial information may result in delays or inability to deliver the contracted services.

AcrossBoundaries is committed to delivering high-quality services. However, AcrossBoundaries shall not be held liable for any delays or failures in service delivery due to incorrect information provided by the User or external factors beyond its control.

4.      Purchase Procedure and Conclusion of the Contract

The Service provision contract is concluded through the following procedure:

●     Initial Contact: the User books a Free Consultation Call or receives a phone call from a AcrossBoundaries FrontOffice Agent, who gathers

essential information and explains the Services.

●     Proposal and Payment Link: within 24 hours, the Agent sends the User a detailed proposal including service description, pricing, these Conditions, and a payment link.

●     Acceptance: the provision of Services is considered concluded and binding — under Article 51, paragraph 6, of the Consumer Code — when the User, after receiving the summary email, makes the payment via the payment link. This action constitutes expression of will and full acceptance of these Conditions.

●     Order Confirmation: the Owner sends an order confirmation immediately after payment, including the order summary, a copy or URL of these Conditions, and a receipt or invoice.

Purchases of one or more Services are permitted for both Consumer Users and Professional Users.

Purchase requests are allowed only from individuals of legal age. For minors, any purchase must be reviewed and authorized by parents or legal guardians.

The User is responsible for verifying the accuracy of the data in the order confirmation and must immediately notify the Owner of any errors.

The User should retain a copy of the order, the confirmation, and the Conditions.

5.      Prices and payments

For each Service the price including VAT, if due is indicated. If the price cannot be calculated in advance, due to the nature of the Service, the methods for calculating the price shall be indicated.

The Owner reserves the right to change the price of the Services as well as any additional costs at any time. It is understood that price changes shall in no case affect the contracts already concluded before such change.

The User undertakes to pay the price of the Services via the provided payment link and to supply the requested information. To ensure the protection of personal data, AcrossBoundaries never has access to the User's payment information, such as credit card numbers, cardholder names, or passwords. If Stripe denies payment authorisation, the Owner shall not provide the Services and shall not be held liable in any way.

Stripe, which manages the payment process, is responsible for safeguarding payment data. In the event of any issues related to the transaction, the User must contact Stripe directly to resolve the matter.

6.      Billing

The User who intended to receive the invoice for the payment shall provide the Owner with the billing information. In this case, the User declares that the information provided is true and releases the Owner from any liability in this regard.

7.      User’s right to withdrawal from the purchase of Services

The Consumer User has the right to withdraw from the contract without penalty and without specifying the reason, within the term of 14 days from the date of signature of the contract, by sending a written communication to the e-mail address info@acrossboundaries.org, using the optional withdrawal form in the following article or any other written declaration.

In the event of a correctly exercised withdrawal, the User will be refunded the amount paid. The refund will be issued promptly, using the same payment method used for the purchase, within a maximum of 14 days from the date of the refund request.

The User acknowledges and accepts that they will lose the right of withdrawal once the service has been fully performed. If the service has not been fully rendered and the User wishes to withdraw from the contract, the Consumer User shall be required to pay the Holder an amount proportional to what has been effectively provided up to the moment the right of withdrawal was exercised.

8.      Optional form to exercise the right to withdrawal

The User can withdraw from the contract by using the following form, which must be completed in its entirety and sent to the e-mail address info@acrossboundaries.org before the withdrawal period has expired:

I hereby communicate the withdrawal from the sales or supply contract relating to the following product __________

Date of the order:_______

Name and surname:_______

Address: ______

E-mail associated with the account from which the order was made: ____________________

Date: __________

9.      Limitation of liability

The Owner’s liability is in any case excluded, except in cases of wilful misconduct or gross negligence, to the extent permitted by law.

Furthermore, the Owner shall not be liable for any damages, losses, or costs incurred by the User as a result of the non-performance of the contract due to causes not attributable to the Owner. In such cases, the User’s exclusive remedy shall be a refund of the amounts paid to the Owner for the services not performed; no other damages, costs or expenses shall be due.

The Owner shall not be held liable for any loss of business opportunities and any other loss, even indirect, possibly suffered by the User that is not a direct result of the breach of contract by the Owner.

The Owner accepts no responsibility for direct or indirect damages, including economic or tax-related damages, that may result from: material errors or inaccuracies in the transmission or completion of data supplied by the User (for example, incorrect dates, incorrect tax identification numbers, etc.).

If an error is directly caused by the Owner (other than wilful misconduct or gross negligence), the Owner’s sole obligation shall be to correct and re-issue the affected documents or, if correction is not feasible, to refund the relevant fees; no further compensation shall be due.

The User acknowledges and accepts that they are solely responsible for the final verification of the data provided.

The Owner does not guarantee any specific result, approval or decision by public authorities or third parties.

10.  Force majeure

The Owner shall not be held responsible for the failure or late fulfilment of its obligations, due to circumstances beyond its reasonable control due to events of force majeure or, in any case, to unforeseen and unforeseeable events and, in any case, independent of its will.

The fulfilment of the obligations by the Owner shall be considered suspended for the period in which events of force majeure occur.

The Owner will perform any act in his power in order to identify solutions that allow the correct fulfilment of his obligations despite the persistence of events due to force majeure.

11.  Applicable law and jurisdiction

The Conditions are subject to Italian law.

For Consumer Users, any dispute concerning execution and interpretation of these Conditions shall be referred to courts where the Consumer User resides or has elected domicile, if located in the territory of the Italian Republic, without prejudice to the right of the User Consumer of going to court other than the "consumer court" pursuant to Section 66 bis of the Italian Consumer Code, competent for the territory according to one of the criteria of the Sections 18, 19 and 20 of the civil procedural code.

The application to Consumer Users who do not have their residence or domicile in Italy of any more favourable and mandatory provisions established by the law of the country in which they have their residence or domicile is reserved, in particular in relation to the term for the exercise of the right of withdrawal, after the return of the Services, in case of exercise of this right, the formalities of the communication and the legal guarantee of conformity.

For Users who are not Consumers, any dispute concerning the application, execution and interpretation of these Conditions will be referred to the forum of the place where the Owner is based.

Updated on 9^th September 2025